We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your purchase, we regret to inform you that we cannot provide a refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Starting a return
To start a return, you can contact us at contact@thermophantom.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@thermophantom.com.
Required Documentation
To process your return, we will need your original order number.
Partial Refunds
Please note that partial refunds may be issued in certain circumstances (if applicable): Any item that is not in its original condition, is damaged, or has missing parts not due to our error OR any item returned more than 30 days after delivery.
Return Shipping
Please be aware that original shipping costs are non-refundable. If your refund request is granted, the shipping fees will be deducted from the total refunded amount. Make sure to ship your return item within 10 days of receiving your return label.
The delivery time for your exchanged product may differ depending on your location.
Customers initiating returns from outside the US will be responsible for their own return shipping costs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Once your return is received and inspected, you will receive an email notifying you whether your refund has been approved or rejected.
If your request is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
If you have not yet received your refund, please check your bank account again. Then, reach out to your credit card company, as it may take some time for your refund to officially be posted. After that, contact your bank, as there is often a processing period before a refund is reflected. If you have completed these steps and still have not received your refund, please get in touch with us at hello@morrisonoutdoors.com.
Store Credit
We will accept exchanges for store credit. Additionally, if you opt for this choice, you will receive a bonus credit of $5.00.
Exceptions / non-returnable items
Items labeled "close-out," "final sale," "clearance," "used," or similar designations are not eligible for returns at any time. We reserve the right to use additional similar language to indicate items that cannot be returned.
Price Adjustments
If the price of an item decreases within 30 days of your purchase, customers may request a one-time "price adjustment refund" for the difference. This refund request is subject to approval and is not guaranteed. Any approved refund will be processed back to the original form of payment.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.